CUPTRACE SUPPORT

让每一杯,留下好看的痕迹。

记录咖啡、奶茶与日常饮品,把照片做成贴纸,再用日历、统计、足迹和桌面小组件慢慢收藏。

常见问题

怎样记下一杯饮品?

点击底部中央的“记一杯”,选择咖啡、奶茶、茶、果汁、气泡水或汽水,再填写杯型、温度、甜度、价格、时间和可选备注。照片与地点都可以跳过;保存后会获得一枚对应贴纸。

为什么咖啡因、糖分或热量和包装不一样?

杯迹显示的是根据饮品类型和选项得出的个人参考估算,不是检测结果。品牌、配方和实际份量会造成差异。你可以在记录时修改数值,应以饮品包装、店铺资料或专业人士意见为准。

照片会上传吗?贴纸识别失败怎么办?

不会为了生成贴纸上传照片。主体识别使用设备端 Apple Vision。建议选择主体完整、光线充足、背景较简洁的饮品照片;若自动识别不理想,可更换图片或使用原图裁切继续编辑。

怎样让桌面小组件显示我的作品?

在“数据”或“我的”中进入“贴纸小组件”,新建小号、中号或大号作品,编辑并保存。然后长按 iOS 桌面空白处,添加“杯迹”小组件;如有多个作品,可在“编辑小组件”中选择对应作品。

为什么地图没有显示饮品地点?

地点只会在你记录饮品时主动选择“使用当前位置”并允许定位后保存。拒绝权限时仍可正常记录,只是不包含地点。你可以在 iOS“设置 → 隐私与安全性 → 定位服务”中查看或修改杯迹权限。

免费版和永久 Pro 有什么区别?

记录饮品、制作和收藏贴纸、日历、统计、足迹,以及完整的小组件编辑能力均可免费使用。免费版可以为小号、中号和大号小组件各保存一件作品。一次性购买永久 Pro 后,可保存不限数量的组件作品,使用透明 PNG、2K/4K、视频或实况图等高级导出,并使用 iCloud 备份与恢复。它不是订阅,不会自动续费。

如何恢复永久 Pro?

请确认设备登录了购买时使用的 Apple 账户,再从“我的 → 解锁永久 Pro”点击“恢复购买”。购买价格和确认状态以 Apple 提供的系统页面为准。

如何备份、恢复或删除数据?

“我的 → 备份与恢复”可免费创建本地备份文件并保存到你选择的位置,也可从备份文件恢复。永久 Pro 可主动备份到自己的 iCloud 私有数据库。需要清空时,可在“我的”使用“删除全部本地与 iCloud 数据”。请在卸载前先导出需要保留的内容。

联系支持

请在邮件中附上设备型号、iOS 版本、杯迹版本、问题发生步骤和可以公开的截图。请遮挡照片中的私人信息,不要发送账号密码或付款卡号。

联系支持 · tg20260602@163.com

ENGLISH SUPPORT

CupTrace Support

Journal coffee, milk tea and everyday drinks, turn photos into stickers, and revisit them through a calendar, insights, places and home-screen widgets.

How do I add a drink?

Tap the center Record button, choose a category and options, then save. A photo and location are optional. CupTrace assigns a sticker when the entry is saved.

Are caffeine, sugar and calorie values exact?

No. They are editable personal reference estimates based on drink choices, not measurements, medical advice or dietary guidance. Recipe and serving differences matter; use packaging, shop information or professional guidance when accuracy matters.

Are my drink photos uploaded?

No photo is uploaded to make a sticker. Apple Vision performs subject isolation on device. Try a well-lit image with the full drink and a simpler background, or continue with a crop if isolation is not suitable.

How do I show a saved widget design?

Create and save a small, medium or large design in Sticker Widgets. Add the CupTrace widget from the iOS Home Screen. If you have more than one saved design, use Edit Widget to select one.

What does Lifetime Pro unlock?

Core journaling, sticker creation and collection, calendar, insights, places and the full widget editor are free. The free edition can save one design for each widget size. The one-time, non-renewing Lifetime Pro purchase unlocks unlimited widget designs, advanced export formats and resolutions, and iCloud backup and restore.

How do I restore or delete my data?

Create or import a local backup in Me → Backup & Restore. Lifetime Pro can explicitly use a private iCloud backup. Restore the purchase from the Lifetime Pro screen using the same Apple account. Use “Delete all local and iCloud data” in Me to remove app data; export anything you want to keep before uninstalling.

Email tg20260602@163.com with your device, iOS/app version, reproduction steps and a privacy-safe screenshot. Never send passwords or payment-card details.